Academic Papers

 

Selected academic papers on social media use in the public sector:

  1. Wukich, Clayton and Mergel, Ines: Discovering Knowledge Hubs in Emergency Management Twitter Networks, conference paper presented at Public Management Research Conference, Minneapolis, MN, June 10-13, 2015.
  2. Wukich, Clayton and Mergel, Ines, Closing the Citizen-Government Communication Gap: Content, Audience, and Network Analysis of Government Tweets (August 28, 2014). Available at SSRN: http://ssrn.com/abstract=2488681 or http://dx.doi.org/10.2139/ssrn.2488681
  3. Mergel, I. (2014): Social Media Adoption: Toward a Representative, Responsive, or Interactive Government?, in: dg.o ’14 Proceedings of the 15th Annual International Conference on Digital Government Research, doi: http://dx.doi.org/10.1145/2612733.2612740.
  4. Mergel, I. (2013): A Framework for Interpreting Social Media Interactions in the Public Sector, in: Government Information Quarterly, Vol. 30, Number 4, pp. 327-334.
  5. Mergel, I. (2013): Social media adoption and resulting tactics in the U.S. federal government, in: Government Information Quarterly (GIQ), Vol. 30, Number 2, pp. 123-130.
  6. Mergel, I., Bretschneider, S. (2013): A Three-Stage Adoption Process for Social Media Use in Government, in: Public Administration Review (PAR), 73(3), pp. 390-400.
  7. Mergel, I. (2013): Designing a Social Media Strategy, in: The Public Manager, Spring 2013, pp. 26-29.
  8. Mergel, I. (2012): The Public Manager 2.0: Preparing the Social Media Generation for the Networked Workplace, in: Journal of Public Affairs Education (JPAE), 18:3, pp. 467-492.